Consumer Privacy Policy Highlights

Protecting your privacy is important to us; we want to be open with you on how and why we use your personal information. Below are some key highlights of our privacy policy

Who we are

This privacy policy covers the following companies in our group: CRG REALTYINC, Landlord and Tenant Services Limited and CRG REALTY INC Financial Services Limited. We operate the following websites: https://crgrealtyinc.com/.

We provide our platforms so that we can offer the following:

  • place to advertise properties for sale and rent.
  • tenant and landlord related services (e.g. referencing, insurance, credit checks etc.).
  • home moving services e.g. (utilities, broadband etc.).
  • financial services (mortgage in principle).
  • housing market trends and historical property data.
  • valuation and surveying tools.

Personal data we collect

We collect the following categories of personal data:

  • Property data: such as images of properties, including videos and virtual tours, property asking prices, sales history and sold prices, property addresses, floorplans, property locations and property descriptions.
  • Correspondence and enquiry data: such as name, email address, property address and telephone recordings.
  • Technical data: such as device type, IP address, web logs, usage of our site, browser type, mobile number, operating system, GPS location data, how you interact with our marketing communications.
  • Financial services data (mortgage in principle): such as contact and identity data, applicant data, employment data, financial data, property data, lifestyle data, mortgage in principle decision.
  • Tenant and guarantor referencing data: contact and identity data, employment data, education data, financial data, property data, lifestyle data, next of kins details, references.
  • Insurance and tenant related services data: such as name, email address, property address, date of birth, employment history and status, health data, race or ethnicity, disclosure of unspent criminal convictions, payment details, signatures.
  • Human resource data: details contained in your CV and cover letter and references.

Sources of personal data

We process personal data that we receive from:

  • you when you get in touch with us, create and use your My CRG REALTY INC Account, make use of our websites and services, enquire about a property or request a valuation, or apply for a job with us.
  • our members (e.g. estate and letting agents) when they advertise properties on our sites or wish to conduct credit and reference checks for potential tenants and mortgage brokers when you request their assistance with a mortgage in principle.
  • third parties (e.g. Land Registry, Land Register of Scotland, credit reference agencies and fraud prevention agencies).
  • our partners (e.g. mortgage providers).
  • publicly available sources such as Companies House and the Electoral Roll.

Purpose and lawful basis

We rely on a mixture of performance of contract, legitimate interests, consent and legal obligations to process your personal data in order to:

  • advertise properties on our sites.
  • build property databases, valuation and surveyor tools.
  • provide current and historical market and property trends.
  • provide services such as:
    • enabling you to enquire about property or request a property valuation.
    • tenant and guarantor referencing including credit checks.
    • home related services such as a tenancy agreement, facilitating payment between our members and you, insurance and utilities.
    • financial services such as mortgage calculator and apply for and receive a mortgage in principle.
  • resolve any queries or complaints you may have.
  • customise and enrich your experience on our sites.
  • process your job application and consider you for our vacancies.
  • help keep our site safe and secure.
  • improve our sites and services and to help trouble shoot.
  • monitor for quality assurance and internal training.

How long we keep it for

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information. In some circumstances we may anonymise your personal information so that it can no longer be associated with you.

Sharing of your personal data

We may share your data with the following types of companies to provide our services to you:

  • our members/partners when you enquire with them via our website.
  • companies in the CRG REALTY INC group as we all provide different parts of the services.
  • law enforcement, fraud prevention agencies and credit reference agencies.
  • service providers we use to help us deliver our services and sites (e.g. telephony, customer ticketing systems, IT providers etc).

Storing your personal data

We predominantly store and process your personal data in the European Economic Area (EEA). However, in some circumstances it may be transferred to, stored or accessed outside the EEA. As such we will ensure we have appropriate safeguards and security measures in place to protect your data.

Profiling and automated decision making

We may profile your activity on our sites, and platforms to help us better understand your needs and home moving stage so that we can customise your experience on our sites, suggest services that may be of interest to you, tailor our communications with you and to identity opportunities to improve training and insights with us and our members. We do not make automated decisions which will have a legal or similar effect on you. The mortgage lenders we work with use automated decision making to assess your mortgage in principle applications based on the information you provided them.

You can always object to profiling by emailing us at: admin@CRGREALTYINC.com

The mortgage lenders we work with use automated decision making to assess your mortgage in principle applications based on the information you provided them.

Use of AI

We use AI, machine learning models and other similar technology to help us analyse trends, improve our platforms and services, enhance our customer services, better understand your needs, to provide you a more customised experience on our platforms and to improve our communications with you.  We do not use AI to make any automated decisions which will have a legal or similar effect on you.

Your rights

You can exercise any of your rights (right to access, rectification, erasures object or restrict processing, request that we transfer your data to another data controller, or withdraw consent where you have given us consent in the past) by contacting us at:  or writing to the Data Protection Officer, CRG REALTY INC, Building 2, Caldecotte Lake Business Park, Milton Keynes, MK7 8LE.  We will require proof of ID to confirm your identity.

Direct marketing

If you have given us permission, we’ll send you marketing messages either directly from us or on behalf of our members or partners. We will customise our communications with you based on your use of our platforms. You are in control and can opt out of direct marketing at any time by contacting us or updating your preferences.

Contacting us

If you have any questions about this policy, how we use your personal data, wish to exercise any of your rights, or want to report a suspected breach of your personal data, please contact us at or alternatively you can write to the Data Protection Officer, CRG REALTY INC, MANHATTAN USA.

Full consumer privacy policy

Who we are

This Privacy Policy covers CRG REALTYINC and any of Our subsidiary companies under Section 1159 Companies Act 2006 (referred to as “We” or “Us” or “Our” or “CRG REALTY INC”) with the exception of HomeViews Platform Limited . These include:

  • CRG REALTYINC, registered in England number 06426485. Registered office address is 2 Caldecotte Lake Business Park, Caldecotte Lake Drive, Milton Keynes, England, MK7 8LE, VAT number is 918501823;

“Members” include estate agents, commercial agents, letting agents, managing agents, landlords, new homes developers, housing associations, overseas property owners, Build to Rent developers, surveyors, banks, building societies, insurance companies, mortgage brokers, other lenders and financial institutions, Government departments, executive agencies, quangos, Acedemia institutions, and selected CRM software providers. We are not an estate agency.

“Partners” are selected companies whom We choose to work with to offer complimentary Services such as financial services (e.g. mortgage in principle), currency exchange, utilities and broadband.

“Services” or “Service” include property advertising, insurance and tenant related services (which includes tenant referencing, rent guarantee insurance, landlords’ contents and/or liability insurance, tenant’s contents and/or liability insurances, utilities and broadband), stamp duty land tax calculator, valuation and surveying tools and financial services (which includes mortgage in principle decision and mortgage calculator).

We provide Our Platforms so that:

  • Our Members can advertise property details for You to view;
  • We, or Our Members, can provide insurance, tenant and financial services to You;
  • We can provide You with access to housing market trends and historical property data;
  • We and Our partners can provide complimentary services to You; and
  • We can provide Our Members access to valuation and surveying tools.

References to “Users”, “You”, “Yourself” or “Your” is a reference to individuals using Our Platforms or Services.

References to “Personal Information” means information that will allow Us to identify You and is set out in more detail in the “Personal Information We Collect” sections below.

Introduction

We are committed to protecting Your privacy. This privacy policy (referred to as the “Policy”) explains how and for what purposes We use the Personal Information collected about You when You use the Site or download and use Our App on Your mobile device (“Device”). Please read this Policy carefully.

In the tables below We set out the types of Personal Information We collect, where it comes from, why We collect it, Our lawful basis for processing the Personal Information and how long We will keep it for.

Our Platforms are not intended for anyone under the age of 18 (referred to herein as “Children” or “Child”). Except in the limited circumstances set out below in the “Tenant and Guarantor Referencing” table, We do not knowingly collect or process Personal Information relating to Children. If You become aware that Your Child has provided Us with Personal Information without Your consent, please contact Us on admin@crgrealtyinc.com and We will, upon verification, delete such Personal Information.

If You have a query about Personal Information relating to Your property on the Platforms, please contact Your estate agent or lettings agent directly or alternatively contact Us on admin@crgrealtyinc.com.

Contacting us

We recommend You contact Us via email. If You prefer to correspond with Us via post, there may be a delay in Us receiving and responding to Your postal enquiries and therefore email correspondence is recommended for a quicker response.

If You have any questions about this Policy or Our use of Your Personal Information or would like to submit a subject access request or exercise Your other data subject rights, please contact Our Data Protection Officer/Team via email at admin@crgrealtyinc.com 

SMS opt-in and Phone numbers for the purpose of SMS will not be shared with third parties and affiliates for marketing purposes.